Vue: Your Everyday Smart Glasses

Created by Vue Smart Glasses

Vue is the world's first pair of smart glasses that are designed for everyday use. Offered in prescription, plano, and sunglasses.

Latest Updates from Our Project:

June Update: Production capacity increases
18 days ago – Mon, Jul 01, 2019 at 02:14:48 AM

Hey Backers!

Another month of production runs and batch shipments has flown by! We hit a lot of big milestones this month that we're feeling really good about, and that will translate into a more efficient production process moving forward! Let's dive in!

Production

As we mentioned in previous updates, we've now largely transitioned into focusing on increasing production volume. This work has been going quite well, and we've managed to effectively double our production volume week over week. We just shipped a new batch on Friday, and will be sending out tracking numbers for those units early this week. So far, we've delivered rewards to over 40 countries around the world!

A pallet of about 500 units getting sent off to our international logistics partner
A pallet of about 500 units getting sent off to our international logistics partner

Our production activities are going to look pretty familiar from here on out, save for any new fixtures we might develop as we continue scaling production. What we're focused on is figuring out ways to automate or simplify production processes so that we can steadily increase the number of units we can make during each run. Otherwise, you can expect to see more sights like the video below, where assembled glasses are making their way down the production line toward packaging. 

It's become a familiar sight to us at this point, but it's still really exciting to see boxes getting packaged up with rewards! As production volume increases, we've been pretty amazed with how much space hundreds and hundreds of units takes up!

We'll keep sharing images from the production line as production continues to hum along!

Share your photos!

Just got your Vue in the mail? Snap a photo of yourself and share it using #wearvue and #vueglasses. We'll look for the hashtags and reshare them on social media! Check out a recent backer donning his pair of Vue!



Looking forward to seeing more of you in your new pairs soon!

Troubleshooting

Have questions about the app, the glasses, or its accessories? Head on over to our help center to read through some of our guides.

Website Relaunch

In addition to our work on production, we're also preparing for the transition that will take place after fulfilling all our rewards. This includes, among other things, launching a new version of our website where customers will be able to directly purchase a pair of Vue.

A glimpse at the in-progress website
A glimpse at the in-progress website

We've still got a lot of work ahead of us, but we're excited for that next stage on this journey! The Kickstarter campaign is just the beginning, and with all our backers' help, we'll have many more versions of Vue to come!

Manufacturing Order

We wanted to spend a bit of time talking about our manufacturing order. We recognize that this process has been a bit unclear, and we apologize for that. The truth is, the logistics of coordinating production for thousands upon thousands of unique lenses has been extremely challenging.

Although we provide our lens partner with lists of lenses in the order that pledges were made, ultimately they pick and choose which lenses to manufacture according to their own manufacturing processes. Instead of following our order, they organize their production into batches of lenses that are similar to each other. Doing it this way is faster, more efficient, and more cost-effective. For example, they'll manufacture plano lenses first, then prescriptions without astigmatisms, then prescriptions with higher values, then progressive lenses, etc.

For this reason, each batch that we make is not in perfect order. For example, as we have been doing production runs for Carbon Fiber units, we take whatever lenses which have been delivered to us and assemble those into the frames that are being made. When we receive multiple batches of lens deliveries, we organize them by backer number as best as we are able. 

But ultimately, the units that make up any given batch might not match the expected backer order—it all depends on what lenses get made and delivered to us first. 

Timelines

Moving forward, we'll be working off the below schedule. Backers should refer to this general outline to get a sense of when they can expect their reward. If you email us to ask when your unit is being made, it's unlikely we'll have an answer unless your lens has been delivered to us from our lens partner—most often our answer is going to be that you should refer to the general schedule.

Production schedule based on current production capacity
Production schedule based on current production capacity

For backers with multiple frame styles in their pledge, your rewards will ship once all of the units in your pledge are made. In the meantime, we'd recommend that all backers ensure that their shipping information is updated. To do this, please read below:

  1. Visit vue.backerkit.com to look up your shipping address. If the address is outdated, email support@vueglasses.com. If it is correct, then there is no action needed on your part.
  2. If you are moving sometime in the near future, but the schedule we've given is too general for you to know which address to use, then email support@vueglasses.com.

We know everyone is anxious to receive their pair, especially after the delays! We're doing our best to continue increasing production capacity so we can get these rewards out quickly. We appreciate your continued enthusiasm and support and will continue to work diligently to ship rewards.

Support

We're in the process of switching our domain from enjoyvue.com to vueglasses.com. We've already switched over our email domains, so please note the change.

Reach us at support@vueglasses.com with any questions, and remember the following before emailing:

  • The quickest way for us to help is by emailing support@vueglasses.com.
  • Check your shipping address at vue.backerkit.com. If it needs changing, email support@vueglasses.com.
  • We are still accepting prescription changes at support@vueglasses.com.
  • We are no longer accepting changes to frame styles, colors, or lens types.
  • You absolutely must send the email using the email that you originally used to make the pledge. For example, we cannot provide account access if you originally used “@gmail.com” but now you email us from “@yahoo.com”. If you don’t do this, we’ll just ask you to email us using the other email and it will extend the time it takes to assist you!

We receive hundreds more emails than normal immediately after posting updates, so we apologize if it takes longer than expected for us to get back to you!

Until next time!

With love,

the Vue team

May Update: Shipping, scaling up, and more
about 2 months ago – Sat, Jun 01, 2019 at 01:45:49 AM

Hey Backers!

We're finishing up May strong as we continue to co-work with our factory. In fact, we're posting this latest update directly from the production line! We've delivered rewards to over 20 different countries around the world already and are continuing to ramp up production volume to get everyone their rewards!

Already received your pair? Snap a selfie in your new specs and send us a picture via email or tag us on social media. Look for us on Instagram, Twitter, and Facebook! Use the hashtag #vueglasses so we can see your pictures, and we'll sift through them to share in some of our subsequent updates!

With that said, let's dive in and take a look back at May!

Production

Production work continues and we are steadily ramping up volume. Every substantial increase in production volume brings its own unique issues. Manufacturing 10, 100, or 1000 units are all very different tasks, and each scale up has been both challenging and fun to work through. We've got tens of thousands of units to ship in total, so it's exciting to see production scaling toward such volumes.

The production line is humming along quite efficiently at this point, and our efforts in scaling up are going smoothly. Below is a shot from our production line that we took just minutes ago!

Below you can see the final area of the production line during a recent batch, where packaged units were queued up waiting to be placed into boxes for shipment.

Packaged units piling up at the end of the line
Packaged units piling up at the end of the line
Another shot of the finished units
Another shot of the finished units
Mailer boxes being delivered to the line for the finished Vue packages
Mailer boxes being delivered to the line for the finished Vue packages

Off the production line, we continue looking at ways to improve the manufacturing process, which often involves investigating new assembly or inspection methods and performing tests. Below you can see a destructive test we performed while assessing glue strength on the leg.

We've also been testing inside specialized chambers for audio devices so we can assess how different assembly methods impact the quality and consistency of the sound delivered by Vue's bone conduction speakers.

Vue inside an anechoic audio test chamber
Vue inside an anechoic audio test chamber

Ultimately, the goal is for production to reach a point where we can manufacture at high volumes with little day-to-day involvement. This will free up the team to connect with backers, fix bugs, send firmware updates, and answer customer support inquiries. We're almost there, and we expect June to be our biggest production month yet. 

App Bugs

It has been really exciting to see backers use the Vue apps! Some of the feedback so far has been great and we're excited to continually update the app to meet our backers' needs. Of course, on-boarding so many new users has not come without a few hiccups. A lot of folks have encountered bugs that we hadn't experienced before. We've been adding everything to a bug board and are actively working on fixing them.

A glimpse at our internal bug board
A glimpse at our internal bug board

Bugs will be fixed through periodic app updates. We're targeting our first set of fixes to be released sometime next week through the app stores. 

Troubleshooting

Have questions about the app, the glasses, or its accessories? Head on over to our help center to read through some of our guides. A couple backers have had questions regarding the charging case, specifically on how to fully seat the glasses. Check out the GIF below to see how to properly load the frames inside the case.

Pressing the frames to seat them in the charging case
Pressing the frames to seat them in the charging case

We've also got a handy guide written up if you'd prefer step-by-step instructions and some useful GIFs. If there's a particular guide missing that you'd like to see, let us know and we'll get to work on adding that to the help center!

Timelines and next batches

Next week, all the remaining backers with Classic pairs will be receiving an email to confirm their lens details as we queue them up for production. We're still nailing down the production order for the remaining colors, though these are substantially smaller than the Carbon Fiber batch, which is our biggest batch by many thousand units.

We will email you when your batch is ready for production. It is not possible to change your frame color to skip ahead in the queue—the frame colors are locked in. If you have already received an email about your pair being queued for production, but haven't received a tracking number, then it means we haven't manufactured your reward yet. We are trying to manufacture in the order pledges were placed, but due to some logistics issues we mentioned in previous updates, production isn't running perfectly in order. If you haven't received the email yet, then hang tight—you'll get it soon! 

Shipping all units will take a couple months, though it's possible that we can bring this timeline in as we move through June and our volumes increase. We'll keep you posted. 

Support

We're in the process of switching our domain from enjoyvue.com to vueglasses.com, and will be launching a refreshed version of the website soon. We've already switched over our email domains, so please note the change.

Reach us at support@vueglasses.com with any questions, and remember the following before emailing:

  • The quickest way for us to help is by emailing support@vueglasses.com.
  • To change your shipping address, email support@vueglasses.com.
  • We are still accepting prescription changes at support@vueglasses.com.
  • We are no longer accepting changes to frame styles, colors, or lens types.
  • You absolutely must send the email using the email that you originally used to make the pledge. For example, we cannot provide account access if you originally used “@gmail.com” but now you email us from “@yahoo.com”. If you don’t do this, we’ll just ask you to email us using the other email and it will extend the time it takes to assist you!

We receive hundreds more emails than normal immediately after posting updates, so we apologize if it takes longer than expected for us to get back to you!

Until next time!

With love,

the Vue team

April Update: Ramping Up
3 months ago – Wed, May 01, 2019 at 02:08:42 AM

Hey backers!

Welcome to the April update! We're excited to see the first hands-on impressions from the glasses rolling in! We've been communicating with backers who have received their units and are busy collecting feedback so that we can update any software bugs, make UI tweaks in our apps, and create online tutorials (more on this below). Let's dive in!

Production

We've had our work cut out for us this month! It's great that we're finally at a place where we are shipping units, but we still have thousands more units to go. Our primary focus this past month has been on ramping up (i.e. increasing) the manufacturing volume. Production has become far more streamlined now because of this focus, and it's been great to work with our factory on training so that some of these steps can be easier to perform. The goal is to make the product as easy to assemble as possible, and as time goes on, we're seeing those improvements.

As always, we want to give backers a look into what this work looks like. Below you'll see one of the final steps of assembly, where line operators are inspecting the fit of the glasses within each case, scanning for visual defects, as well as ensuring that charging is functioning.


We've also installed the new gluing fixtures (that we showcased in previous updates) to their own dedicated line—it's a busy place! If you look closely in the image below, you can see many pairs of Vue sitting in the fixtures.

An army of clamping fixtures on the production line
An army of clamping fixtures on the production line

Ongoing improvements to the line have also continued, particularly in regards to new fixtures that can improve the overall assembly process. Below you'll see that we greatly expanded the charging fixtures where legs are given a brief charge before moving on to final assembly.

Charging station on the assembly line
Charging station on the assembly line

Even as we work on ramping up production volume, we continue to play an active role with our manufacturing partner. We're at the factory each and every week working in conjunction with the staff there to get all the units across the finish line.

Jason at the packaging line inspecting units before they are boxed up
Jason at the packaging line inspecting units before they are boxed up

For now, it's back to work on the ramp-up process. As always, we'll keep everyone posted on progress in our monthly updates.

Batch Order

As we started to ramp up production, there were some changes we needed to make to our workflow. Initially, we were hoping to manufacture our glasses based on backer number. However, this is simply not feasible. We have 12 different versions (also called "stock keeping units" or SKUs) of Vue: 6 colors for the frames, across 2 styles of frames, meaning 12 different SKUs. Using the backer numbers as a production order meant the SKUs were essentially randomized. Trying to stick to this order would mean constantly starting and stopping the production line to swap in the necessary pieces for each SKU. It became apparent pretty quickly that this is profoundly inefficient, prone to errors, and extremely costly.

For example, if an operator is assembling a Trendy/Brown unit, the next pair might be Classic/Black. But since different colors are being assembled, it's possible that the operator grabs the wrong color leg and assembles them. Or they may grab a Trendy front frame instead of a Classic. When you are operating at scale with thousands of units, mistakes like this are pretty easy to make. 

The best way to mitigate this is by focusing on a single SKU at a time. Moving forward, we're manufacturing our batches by SKU so that the production line can operate as smoothly as possible. Inevitably, this means some people who have higher backer numbers may get their units earlier than people with lower backer numbers. However, within each batch, we will still prioritize the order based on backer numbers. We know this may bum people out, and for that we apologize!

For now, we're focused on Classic - Carbon Fiber units. After that, it will likely be Classic - Ink Black. We will send backers emails when their unit is being prepared for production. 

If you need to update your pledge details in light of the above changes, please email us at support@enjoyvue.com so we can update whatever information you'd like to update.

Mobile Apps

Both mobile apps are now live in the iOS and Android stores. You'll be able to download the app but it requires an actual pair of Vue to fully access. You'll be able to sign up and make an account, but until you get your pair of glasses you will remain on the initial pairing page.

To download the apps, just search for "Vue Smart Glasses" in their respective app stores. Below is the iOS app store page:

The iOS app store page
The iOS app store page

And the Android app store page:

The Android app store page
The Android app store page

We welcome any bug reports, comments, concerns, or general feedback in regards to the apps! We've already gotten some great feedback from the first users who have unboxed their glasses, and we're currently working on bug fixes and UI tweaks, which will be released via subsequent app updates.

A good example of crucial backer feedback emerged in the initial signup process. When you upload your profile picture, the color of the photo may blend in with the text that prompts you to "tap name to edit". The intention is for backers to tap that location and enter their name, but many backers missed this because it was obscured, resulting in some backers getting stuck on this page.

An area of feedback from backers
An area of feedback from backers

Needless to say, we're glad folks brought this to our attention! We're working on this and other updates to help streamline the app experience.

Help Center

We've set up a help center that includes tutorials and answers to questions at help.enjoyvue.com. This is a work in progress, so it might not have all the answers to your questions yet. The most relevant place for backers right now will be the "Getting Started" tab, which includes various tutorials for using the product, as well as the "Troubleshooting" tab, which has some pointers should anything go wrong.

Vue's help center—a work in progress!
Vue's help center—a work in progress!

Timelines

We're hoping to get all the units shipped out within a few months. Each time production volume increases, there are new challenges that need to be remedied. Production processes that are manageable in small batches sometimes become inefficient and unwieldy at larger scales, which makes higher-volume batches difficult to achieve. The next goal is to hit 1000 units per week. We'll then tackle the issues that arise from that ramp-up, and increase the volume again once the process is stable.

Support

Reach us at support@enjoyvue.com with any questions, and remember the following before emailing:

  •  Do not message us on Kickstarter for support. The built-in messaging system is not suitable for our needs given the high volume of inquiries and we cannot guarantee a timely response there. You must email us
  • The quickest way for us to help is by emailing support@enjoyvue.com.
  • To change your shipping address, email support@enjoyvue.com.
  • We are still accepting prescription changes at support@enjoyvue.com.
  • We are no longer accepting changes to frame styles, colors, or lens types.
  • You absolutely must send the email using the email that you originally used to make the pledge. For example, we cannot provide account access if you originally used “@gmail.com” but now you email us from “@yahoo.com”. If you don’t do this, we’ll just ask you to email us using the other email and it will extend the time it takes to assist you!

We receive hundreds more emails than normal immediately after posting updates, so we apologize if it takes longer than expected for us to get back to you!

Until next time!

With love,

the Vue team

March Update: Drumroll, please...
4 months ago – Mon, Apr 01, 2019 at 02:09:56 AM

Hey backers!

What's that drumroll for, you may ask? Well, we've finally hit that big milestone that we've all been waiting for. We're shipping!

We're Shipping!

We've finally hit a stride with production and units are coming off the line that are ready to ship! The team has been working around the clock to continue supporting production activities, and it is quite rewarding to finally have stable processes in place that are producing finished units.

A teaser shot of what you'll be receiving in the mail
A teaser shot of what you'll be receiving in the mail

It has been a surreal experience to finally reach this moment! We've certainly encountered many setbacks on this journey, and progress at times has been slow. But we're finally holding finished product in our hands and sending them out into the world! It's been awesome to reflect on how this project has gone from idea to reality. 

Before diving into logistics details, let's check out what the production line is looking like as we finish up these first units!

Packaged and labeled units waiting for the protective film application
Packaged and labeled units waiting for the protective film application
Units after protective film is applied
Units after protective film is applied
Units getting packaged into their final shipping boxes
Units getting packaged into their final shipping boxes

Check out one of the coolest parts of the assembly line, where we can watch all the subassemblies come together to make a full pair of glasses. After the step at the end of this video, the glasses make their way to the gluing station for the exterior portion of the legs to be applied.


In general, a production line running at capacity is a very busy place. There are a lot of moving parts, and it's taken many months of careful planning and coordination to get everything to work! A lot of small activities happen off the production line too. For example, in the video below, you can see the label machine whirring away as it prepares the labels for each pair of glasses.


As we move down the production line, various staging areas begin to pile high with components. Below you will see the staging area for fully assembled goods. From here, the assembled units go through a few more quality inspections before they are sent off for final packaging!

Trays stacked high with assembled glasses!
Trays stacked high with assembled glasses!
Boxes filled with finished charging case assemblies
Boxes filled with finished charging case assemblies

We're so excited to see all these units coming together, as it means we can finally get your rewards into your hands! We just wanted to take a brief moment to extend a thank you to everyone who has backed this project—it's been a long journey! We'll be quite busy continuing to support production, but we'll continue posting updates as usual. We'll also be working on setting up FAQs, tutorials, and troubleshooting guides which will be made available online that will supplement the manuals in the packaging. 

Logistics

The first units are going to be sent out in several, smaller batches, as the scale-up hasn't been as rapid as we hoped. Backers whose units are ready to ship will be receiving emails shortly with their tracking numbers so they can track their shipment. The courier will vary by region and you'll be able to see this information in the email. 

Due to some timing issues with our lens deliveries to the factory, the first shipments won't necessarily match the overall order in which a pledge was made. As backers wait for their shipments, please note the following:

  • First, you'll first receive an email to confirm your lens information. Here you can update prescription info (if your lens needs a prescription) and your shipping info.
  • Once the details in the previous email are confirmed, your unit will be made and we'll follow up via email with tracking information.
  • If you haven't been contacted by email yet regarding finalizing your reward info, then it means your batch hasn't started production, so you'll need to hang in there a bit longer.

We'll keep you posted as we continue to work on supporting production activities. Full-steam ahead!

On-going Production Issues

We're excited to be shipping, but production work will continue to be an on-going focus for us. Increasing production volume brings its own challenges, and we're constantly working on ways to improve the process.

An example of this is during the charging step for the leg sub-assemblies. Charging each leg was done on an individual basis previously, which was difficult to manage and organize. We've recently designed new custom fixtures that can hold up to 5 legs at a time. As one leg is removed for assembly into a full unit, a new leg is placed into the fixture to begin charging. As volumes continue to increase, we'll produce more fixtures that can hold more legs at a time.

Legs sitting in our new charging fixture
Legs sitting in our new charging fixture

Fixtures, generally speaking, are a great way to standardize the production process by making steps repeatable and easier to perform. The gluing fixtures are a great example of this. Since we last discussed the gluing fixtures, we've had many more made and tested so that we can further boost production volume and avoid any production bottlenecks. 


18 new gluing fixtures delivered to the factory
18 new gluing fixtures delivered to the factory

We continue to implement various quality inspections at different stages of the assembly process. For example, after the gluing steps we perform visual inspections to make sure the glue didn't seep out of the seams. And after assembling the legs, we do an audio frequency inspection to make sure the audio transducers are performing as expected. 

Some of the inspections involve components that are too small to see with the human eye, so instead we have to use specialized equipment to look at the small components and features on the product.

Using a high-powered microscope to inspect tiny components on a rejected unit
Using a high-powered microscope to inspect tiny components on a rejected unit

For some of the first units, the team performed a final inspection as they made their way across the finish line, making sure the product was ready to go. Below you can see the team performing a final look-over on some units!

The team inspecting final units
The team inspecting final units

As we continue on through these batches, we'll be adding more fixtures, continuing to troubleshoot issues, and in general will be helping to maintain the production line. This is often referred to as "sustaining engineering"—which means the work shifts from making production work to making sure production is sustained. We're in that transition now—exciting times!

App

The app will be published in the next few days. Please note that while you will be able to download the app, you won't be able to do anything with it because it requires a pair of Vue to go through the pairing process. 

Support

Reach us at support@enjoyvue.com with any questions, and remember the following before emailing:

  • The quickest way for us to help is by emailing support@enjoyvue.com.
  • To change your shipping address, email support@enjoyvue.com.
  • We are still accepting prescription changes at support@enjoyvue.com.
  • We are no longer accepting changes to frame styles, colors, or lens types.
  • You absolutely must send the email using the email that you originally used to make the pledge. For example, we cannot provide account access if you originally used “@gmail.com” but now you email us from “@yahoo.com”. If you don’t do this, we’ll just ask you to email us using the other email and it will extend the time it takes to assist you!

We receive hundreds more emails than normal immediately after posting updates, so we apologize if it takes longer than expected for us to get back to you!

Until next time!

With love,

the Vue team

February Update: New clamps, app update, and more
5 months ago – Fri, Mar 01, 2019 at 12:19:04 AM

Hey backers!

As mentioned in the January update, most of our factories and suppliers were off work for the Chinese New Year holiday. While the factories were off, we worked through non-production related tasks, including our upcoming website re-design and our mobile app (more below). Our factory got back to work on February 13th, and we hit the ground running!  Let's dive in!

Production

At this point, most of production is running quite smoothly. There has been just one particular step that is causing the vast majority of rejects and quality issues, and that’s the gluing step for the legs.

The glue fixtures have had three main problems: consistent pressure, bad orientation, and ease of use. The fixtures for the most part have been working, but the issue is reliability. For example, because they have been difficult to use, it's easier for an operator to misalign the glasses, and accidentally short a wire in the electronics. In the time since we've returned from CNY, our factories have already helped us produce new fixtures which are far better. 

New and improved clamping fixtures for gluing
New and improved clamping fixtures for gluing
Demo of new fixtures
Demo of new fixtures

As seen in the above GIF, the process is more standardized with this fixture. Instead of previous fixtures which have had multiple moving parts that operators had to engage in order to clamp the glasses, this fixture has just one lever. This greatly reduces operator error, meaning more units are glued correctly. 

You'll notice that the glasses are now sitting on their side in the clamp, versus previous fixtures which sat horizontally. The horizontal orientation had some issues with glue seepage. Just due to gravity, glue would seep out of some of the seams when on their sides.

Left: correct seam line. Right: seam line with glue.
Left: correct seam line. Right: seam line with glue.

By changing the orientation of the clamp, we've reduced the occurrence of this issue, and thus improved our yield rate.

We've also added additional quality checks during the assembly process to identify rejects before they become fully assembled. For example, if the LED notification light on the front frame is not working, but we proceed to full assembly without catching it, we will need to scrap the entire unit. Since the legs will have been glued on at that point, we won't be able to recover the part, and the final unit will contain a broken notification LED. 

Below is an example of a new station that enables us to catch these issues prior to full assembly. After the front frames are assembled and glued, they are hooked up to a test jig that checks all the wires and components within the front frames for functionality.

Front frame quality check—the glowing orange lights mean the part passes
Front frame quality check—the glowing orange lights mean the part passes

When the frames are placed in the fixture, a series of small lights glow orange if the part passes. If the lights do not turn on, the part does not pass, and the unit will not continue to be assembled. This allows us to remove faulty units from the assembly line, thus boosting our yield rate. As time goes on, we'll be implementing more of these types of fixtures when they help to improve the efficiency of production.

We also improved the gluing fixture and the machine's programming to avoid the issue we mentioned in the last update, where the glue dispenser was breaking by colliding with the glasses. The reprogramming can be a tedious task, as some of the troubleshooting, such as adjusting nozzle height, sometimes must be checked manually.


We're actually writing this update after another day spent at the factory working on these issues, and we'll have many more of these days to come. Over the next week, we'll be focused on the qualification of our clamping fixtures and working toward getting the first units across the line! Stay tuned!

App & More

We're happy to say that the mobile app has been reviewed and approved for release on each app store (Apple and Android)! The only thing remaining is for us to officially publish them so that they are available for download, which we'll do once the first units are ready to ship. Below is a brief walkthrough of the pairing process the app will guide you through when you first get your Vue!


Your glasses will have two Bluetooth connections that need to be made—one to "Vue Sensors" (which transmits data such as step tracking) and the other to "Vue Audio" (so you can utilize the bone conduction speakers). The sensors pairing is done automatically through the app, while the audio pairing will need to be done through your phone's Bluetooth menu directly. But not to worry—the app includes a tutorial that guides you through the process step by step. 

In addition to the app, we wanted to show backers a quick video of the charging case in action.



We'll be working on creating more videos like this, including in-depth tutorials, to help supplement the manuals that will ship with each of your glasses. We hope these will serve as a resource during your unboxing, daily use, and beyond!

Remaining Challenges

Currently, we're qualifying the new clamping fixtures to ensure they produce quality units. If the fixtures need additional adjustments, we'll adjust their dimensions and perform another qualifying production run. While we work on this main issue, we'll continue looking for areas of the production line that can be improved, typically with automated quality inspections or fixtures. Once production is stable and producing consistent units, we'll start packaging and shipping them!

Timelines

Timelines are a little tricky right now. The ultimate gatekeeper is getting the first quality units off the line. Doing so will help us establish a baseline production rate which we can then use to more accurately estimate the timelines for each remaining batch. We anticipate that units in this first batch will begin shipping as early as the next few weeks, though exactly when is difficult to pin down. Now that we're back after CNY, we have full access to our factories again and will be spending the majority of our time supporting production activities. As soon as we know when the first units can ship in the first batch, we will give everyone a heads up through an update. Our overall goal is to get all units shipped out within a couple months of each other. 

Support

Reach us at support@enjoyvue.com with any questions, and remember the following before emailing:

  • The quickest way for us to help is by emailing support@enjoyvue.com.
  • To change your shipping address, email support@enjoyvue.com.
  • We are still accepting prescription changes at support@enjoyvue.com.
  • We are no longer accepting changes to frame styles, colors, or lens types.
  • You absolutely must send the email using the email that you originally used to make the pledge. For example, we cannot provide account access if you originally used “@gmail.com”but now you email us from “@yahoo.com”. If you don’t do this, we’ll just ask you to email us using the other email and it will extend the time it takes to assist you!

We receive hundreds more emails than normal immediately after posting updates, so we apologize if it takes longer than expected for us to get back to you!

Until next time!

With love,

the Vue team